Bidly Driver Policy

Bidly connects independent drivers with riders across regional Australia. This Driver Policy outlines the standards, requirements, and expectations for anyone driving on the Bidly platform. By signing up to drive with Bidly, you agree to comply with this Policy in full.

This Policy works alongside our [Terms of Service], [Privacy Policy], and [Community Guidelines]. Where there is a conflict, the Terms of Service will prevail.

1. Eligibility to Drive

To drive with Bidly, you must:

1. Be at least 18 years of age (or the minimum legal driving age in your state/territory, whichever is greater)
2. Hold a valid, unrestricted driver's licence appropriate to your vehicle class, issued in Australia
3. Have held that licence for a minimum continuous period of [12 months] (excluding learner or provisional licences, unless otherwise permitted by local regulation)
4. Have the legal right to work in Australia
5. Pass Bidly's background check and identity verification process
6. Hold a valid Australian bank account for payouts
7. Meet any state or territory-specific authorisation requirements for point-to-point passenger transport (e.g. driver accreditation, vehicle authorisation, or rideshare permits required by your local transport authority)

Bidly reserves the right to request additional documentation at any time to verify ongoing eligibility.

2. Application & Onboarding

All prospective drivers must complete the Bidly onboarding process, which includes:

1. Submitting a complete application with required documents (licence, proof of identity, vehicle registration, insurance)
2. Passing a background check, including a review of criminal history and possibly driving record
3. Vehicle inspection (where applicable) to confirm it meets Bidly's vehicle standards
4. Completion of any required Bidly orientation or training materials

Bidly may decline an application at its sole discretion, including where a prospective driver does not meet eligibility criteria, fails a background check, or where Bidly determines acceptance is not in the interest of platform safety.

3. Vehicle Requirements

Vehicles used to provide rides through Bidly must:

1. Be registered and comply with all applicable state/territory registration requirements
2. Be covered by a valid, current comprehensive or compulsory third-party (CTP) insurance policy that permits commercial passenger transport use
3. Pass any required roadworthy or safety inspection
4. Be no older than 10 years unless otherwise approved
5. Have four doors and a minimum seating capacity of [4] passengers (excluding the driver)
6. Be maintained in a clean, smoke-free, and safe operating condition at all times
7. Display any signage, decals, or identification required by Bidly or local regulation

Bidly may suspend a driver's access to the platform if their vehicle no longer meets these standards.

4. Driver Conduct Standards

Drivers are expected to uphold the highest standards of professionalism and safety. This includes:

Safety First

1. Never drive while fatigued, under the influence of alcohol or drugs, or while impaired in any way
2. Obey all traffic laws and road rules at all times
3. Use hands-free technology only; no handheld device use while driving
4. Ensure all passengers wear seatbelts where required

Professional Conduct

1. Treat all riders with courtesy, respect, and without discrimination on the basis of race, religion, gender, disability, sexual orientation, age, or any other protected attribute
2. Maintain a non-confrontational, professional demeanour at all times
3. No solicitation of cash payments, tips outside the app, or alternative arrangements that circumvent the Bidly platform
4. No verbal or physical harassment, threats, or inappropriate behaviour of any kind toward riders, other drivers, or members of the public

Zero Tolerance Bidly has a strict zero-tolerance policy for the following, which will result in immediate and permanent deactivation:

1. Physical or sexual assault or harassment
2. Driving under the influence of drugs or alcohol
3. Discrimination of any kind
4. Fraudulent activity (fake trips, fare manipulation, fraudulent documentation)
5. Possession of weapons while driving on the platform

5. Ratings & Performance Standards

Riders rate their experience after every trip. Bidly uses ratings, along with other performance indicators (acceptance rate, cancellation rate, on-time performance, and complaint history), to monitor driver quality.

1. Drivers must maintain a minimum average rating of 4.5 out of 5 calculated over a rolling period of recent trips
2. Drivers falling below the minimum threshold will receive a notification and an opportunity to improve performance
3. Drivers may face temporary suspension or permanent deactivation if performance does not improve within the specified review period

Bidly will always provide drivers with visibility into their current rating and performance metrics via the Bidly Driver app.

6. Fares, Payments & Earnings

1. Fares are calculated automatically by the Bidly platform based on distance, time, and applicable local pricing
2. Bidly's service fee (commission) will be clearly disclosed to drivers prior to acceptance of any trip
3. Payouts are made on a weekly basis to the driver's nominated bank account
4. Drivers are solely responsible for their own tax obligations, including GST registration (where applicable) and income reporting to the Australian Taxation Office (ATO), as drivers operate as independent contractors and not as employees of Bidly

7. Independent Contractor Status

Drivers operate as independent contractors, not employees, agents, or representatives of Bidly. Nothing in this Policy creates an employment relationship, partnership, or joint venture between Bidly and any driver. Drivers are free to determine their own hours, accept or decline trip requests, and may drive for other platforms, subject to compliance with this Policy and applicable law.

8. Background Checks & Ongoing Monitoring

Bidly may conduct periodic re-checks of a driver's background, licence status, and vehicle registration/insurance to ensure continued eligibility. Drivers must promptly notify Bidly of:

1. Any change to licence status (suspension, cancellation, demerit point changes affecting eligibility)
2. Any traffic or criminal offence charged or convicted during their time on the platform
3. Any change to vehicle registration, insurance, or roadworthiness status

Failure to disclose relevant changes may result in immediate suspension or deactivation.

9. Information we collect and use

For a better experience and to provide our services, we may collect certain personal information, including users' and drivers' name, email address, phone number, profile picture, and location data.

We collect location data to enable location-based features such as ride matching, receiving ride requests, pickup coordination, live trip tracking, and communication between riders and drivers.

For the Bidly Driver app, location data may be collected even when the app is closed or not actively in use. This background location access is required to allow drivers to receive ride requests and support live trip tracking during rides.

For the Bidly app, location data is used to determine pickup locations, enable live trip tracking, and support the Trusted Contacts feature.

The Bidly app may request access to the user's contacts to allow them to add Trusted Contacts. When activated during a ride, the selected emergency contacts may receive an SMS containing the user's live location, driver name, and vehicle information. Contact information is not used for marketing or advertising purposes.

We use location data to provide and operate our services and related features. We do not use location data for any other purpose.

10. Deactivation Policy

Bidly may suspend or permanently deactivate a driver's account where:

1. The driver fails to meet eligibility or vehicle requirements
2. The driver breaches this Policy, the Terms of Service, or Community Guidelines
3. The driver receives a pattern of serious rider complaints
4. The driver engages in any zero-tolerance conduct outlined in Section 4
5. Required documentation (licence, insurance, registration) expires and is not renewed within the required timeframe

Where possible, Bidly will provide notice and a reasonable opportunity to remedy the issue prior to deactivation, except in cases of safety-related or zero-tolerance violations, which may result in immediate deactivation without notice.

11. Account Deletion

We respect your right to control your personal information. You can permanently delete your account directly from within the app without contacting customer support.

How to delete your account:

1. Open the app and sign in to your account.
2. Go to Profile.
3. Select Manage Your Account.
4. Tap Delete Account.
5. Confirm your request to permanently delete your account.

Delete your account outside of the app:

If you are unable to access your account, you can contact “admin@bidly.au” to disable or remove your information from the platform that is related to you and our team will support you within 5 to 7 business days.

12. Appeals Process

Drivers who believe their account has been suspended or deactivated in error may submit an appeal via [Bidly Support / support@bidly.au]. Appeals will be reviewed by Bidly's Trust & Safety team, and a decision will typically be provided within 5–10 business days.

13. Changes to This Policy

Bidly may update this Driver Policy from time to time to reflect changes in our platform, services, or legal/regulatory requirements. Material changes will be communicated to drivers via email or in-app notification prior to taking effect. Continued use of the Bidly platform after such changes constitutes acceptance of the updated Policy.

14. Contact Us

For questions about this Driver Policy, please contact:

Bidly Support Email: admin@bidly.au Website: https://bidly.au